These provisions apply in addition to the provisions for private users and the provisions for business users for Viessmann websites and apps. Some of our apps have their own additional data protection statements. The Viessmann Apps ViCare and Vitotrol Plus data protection statement can be found under the following link: https://www.viessmann.co.uk/en/misc/apps/vicare-vitotrol/privacy-policy.html
Data processing by accessing our Internet pages and using our apps
Viessmann automatically collects and stores information in its server log files that your browser or app transmits to us. Viessmann cannot assign this data to individual persons. This data is not merged with other data sources. These are:
- Browser type/ version
- Operating system used
- Referrer URL (the previously visited page)
- Host name of the accessing computer (IP addresses v4 and v6)
- Time of the server request
The IP address is the globally valid identification of your computer at the time of allocation by your Internet provider and consists, in its currently most common form (IPv4), of four blocks of digits separated by dots. In most cases, as a private user, you will not use a constant IP address, as this is only temporarily assigned to you by your provider (so-called "dynamic IP address"). With permanently assigned IP addresses (so-called "static IP addresses"), a clear assignment of user data via this feature is technically easy.
The mentioned data will be processed by us for the following purposes:
- Ensuring a smooth connection to the website
- Ensuring comfortable use of the aforementioned website
- Evaluation of system security and system stability
- For further administrative and statistical purposes
The personal data of the server log files is processed on the basis of Art. 6 para. 1 lit. f DSGVO. This authorisation allows the processing of personal data in the "legitimate interest" of the person responsible, provided that your fundamental rights, freedoms or interests do not prevail. Our legitimate interest is in the easier administration and the ability to detect and track hacking. You can object to this data processing at any time if there are reasons which exist in your particular situation and which contradict the data processing. All you need to do is send an e-mail to the data protection officer. Our legitimate interest follows from the purposes listed above for data collection. Under no circumstances do we use the data collected for the purpose of drawing conclusions about you personally.
The server log files with the above data are automatically deleted after 30 days or anonymised if used for statistics. We reserve the right to store the server log files for longer if facts exist which suggest the assumption of unauthorised access (such as an attempt at hacking or a so-called DDOS attack).
Linking to external websites
This data protection statement applies exclusively to the Viessmann websites and apps. These may contain links to third-party websites. This data protection statement does not extend to these. If you leave the Viessmann websites and apps in order to visit the services of a third-party provider, we recommend that you also carefully read this provider's data protection statement.
Information on cookies and the use of analysis tools
The processing of personal data through cookies and analysis tools (Google Analytics and Google Tag Manager, Google Adwords Conversion Tracking, Third-Party-Cookies, Re-Targeting-Technologies, Google Remarketing, Facebook Remarketing and Inspectlet) is based on Art. 6 Para. 1 lit. f DSGVO. This authorisation allows the processing of personal data in the "legitimate interest" of the person responsible, provided that your fundamental rights, freedoms or interests do not prevail. Our legitimate interest is to analyse the use of our website.
The processing of personal data by Google AdWords (list all retargeting technologies) is based on Art. 6 Para. 1 lit. f DSGVO. This authorisation allows the processing of personal data in the"legitimate interest" of the person responsible, provided that your fundamental rights, freedoms or interests do not prevail. Our legitimate interest is in the personalised display of targeted advertising and the statistical analysis of the effectiveness of advertising (e.g. determining how many clicks on an advertising banner have led to a purchase from our website).
Viessmann uses so-called cookies in several places on its websites and in its apps. They serve to make our website more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Cookies do not cause any damage to your computer and do not contain any viruses.
Viessmann also uses analysis tools for this purpose, such as Web Trends or Google Tag Manager (Firebase). The data provided and used is collected and stored completely anonymously. This data may also be stored outside the United Kingdom or the European Union.
When implementing and using analysis tools and tracking technologies, we make personal data anonymous as quickly as possible either on the part of the provider, regulated by appropriate contracts, or within the scope of our first use, so that the right to information on your part cannot be exercised on all technologies listed below.
You can prevent the transmission of such data by making the appropriate settings in your browser, app or the operating system environment (iOS, Android). However, this may lead to problems in calling up, operating or functionality of the content or service offered. You will find a deactivation option (opt-out) for the cookies of the service we use from Taboola, Inc. under the following link: https://www.taboola.com/cookie-policy#how-to-manage